Plain-English help for UK home heating problems

Step-by-step guides for the problems where the only answers online are buried in forum threads.

Guides

• Boiler stopped working after a new gas or smart meter was fitted
  Why it happens, and the safe steps to get your heating back.
• No hot water after a smart meter was fitted on Economy 7
  Immersion or storage heaters not working overnight, and what to ask your supplier.
• Boiler not working after your prepayment gas ran out
  Topped up but still no heating? How to turn the gas back on and restart the boiler.
• Radiators cold after a new boiler was fitted
  Air, sludge, valves or settings? Safe checks and what to ask your installer.
• Hot water only works when the heating is on
  Why it happens on homes with a hot water tank, and what to tell your engineer.